These Terms of Service ("Terms") govern your use of carot.it.com (the "Site") and any purchase you make from us. By using the Site, you agree to these Terms.
1. Orders and payment
All orders are subject to acceptance and availability. Prices are listed in the currency shown at checkout and may change without notice; the price you pay is the price confirmed at checkout. We reserve the right to refuse or cancel any order, including in cases of suspected fraud or pricing errors.
2. Shipping
Shipping timeframes and costs are described in our Shipping & Refund Policy. Risk of loss passes to you upon delivery to the carrier, though we will work with you to resolve any delivery issue.
3. Returns and refunds
Our return and refund terms are described in full in our Shipping & Refund Policy, which forms part of these Terms.
4. Product use
Carot products are intended for general personal wellness use only and are not medical devices. If you have a pre-existing medical condition, are pregnant, or have concerns about using a heated or kneading massage device, consult a healthcare professional before use.
5. Intellectual property
All content on the Site — including text, graphics, logos, and product imagery — is owned by or licensed to Carot and may not be reproduced without permission.
6. Limitation of liability
To the fullest extent permitted by law, Carot is not liable for indirect, incidental, or consequential damages arising from your use of the Site or products, beyond the amount you paid for the relevant order.
7. Changes to these Terms
We may update these Terms from time to time. Continued use of the Site after changes take effect constitutes acceptance of the updated Terms.
8. Contact
Questions about these Terms can be sent to info@carot.it.com.