Shipping
We know waiting for a package is the least exciting part of ordering online, so we keep this part simple and fast.
| Stage | Timeframe |
|---|---|
| Order processing | Within 24 hours of purchase |
| Transit time | 5–9 business days, depending on destination |
| Tracking | Emailed as soon as your order ships |
Shipping is free on every order, with no minimum spend. Once your order ships, you'll receive a tracking link by email so you can follow it door to door. Delivery estimates are not guaranteed and may vary with customs processing or courier delays outside our control.
Didn't receive a tracking update? Reach out to info@carot.it.com and we'll look into it within one business day.
30-Day Return Window
If Carot isn't right for you, you have 30 days from the date of delivery to request a return — no complicated forms, just a message to our support team.
- Item must be returned in its original condition, with all accessories and packaging where possible
- Contact us before sending anything back so we can provide a return address and confirmation
- Once we receive and inspect the return, we'll process it within 3–5 business days
Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take an additional 5–10 business days for the refund to appear on your statement after we process it.
- Full refund: item returned unused, in original condition, within the 30-day window
- Partial refund: may apply if the item shows signs of use beyond basic testing
- Non-returnable: items marked as final sale at the time of purchase
Damaged or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with a photo of the item. We'll send a replacement or issue a full refund at no extra cost to you — return shipping included.
Exchanges
We currently handle exchanges as a return followed by a new order, so you get your replacement as quickly as possible rather than waiting for the original item to arrive back with us first.
How to start a return
Email info@carot.it.com with your order number and the reason for the return. We reply within one business day with next steps.