This Privacy Policy explains how Carot ("we," "us," "our") collects, uses, and protects information when you visit carot.it.com (the "Site") or make a purchase from us. By using the Site, you agree to the practices described below.
1. Information we collect
We collect information in the following ways:
- Information you provide directly: name, email address, shipping and billing address, phone number, and payment details when you place an order, sign up for updates, or contact support.
- Information collected automatically: IP address, browser type, device information, pages visited, and referral source, gathered through cookies and similar technologies.
- Information from third parties: data from our payment processor and analytics providers, such as transaction confirmation and fraud-prevention signals.
2. How we use your information
- To process and fulfil your orders, including shipping and customer support
- To communicate with you about your order, account, or inquiries
- To send marketing communications, where you have opted in — you can unsubscribe at any time
- To improve the Site, our products, and the shopping experience
- To detect and prevent fraud, abuse, and security incidents
- To comply with legal obligations
3. Cookies and tracking technologies
We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the Site. This may include analytics tools (such as Google Analytics) and advertising tools (such as Meta Pixel or Google Ads) that help us measure and improve our marketing. You can control cookies through your browser settings; disabling them may affect Site functionality.
4. How we share your information
We do not sell your personal information. We share information only with:
- Service providers who help us operate the Site and fulfil orders — payment processors, shipping carriers, email and SMS platforms, and hosting providers
- Analytics and advertising partners, in aggregated or pseudonymized form where possible
- Legal authorities, where required by law, court order, or to protect our rights and the safety of our users
5. Data retention
We retain order and account information for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, and reporting requirements. You may request deletion of your data at any time, subject to legal retention obligations (see Section 7).
6. Data security
We use industry-standard safeguards — including encrypted checkout and restricted access to customer data — to protect your information. No online system is completely secure, and we cannot guarantee absolute security of data transmitted to the Site.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.
EU/UK/EEA visitors: we process your data under the legal bases of contract performance, legitimate interest, consent, and legal obligation, in line with the General Data Protection Regulation (GDPR) and UK GDPR.
California residents: you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request its deletion. We do not sell personal information.
8. Children's privacy
The Site is not directed at children under 16, and we do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the updated policy.
10. Contact us
If you have questions about this Privacy Policy or how we handle your data, contact us at info@carot.it.com.